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Balanced Scorecard

The balanced scorecard is a strategic management system used to drive performance and accountability throughout the organization.

The scorecard balances traditional performance measures with more forward-looking indicators in four key dimensions:

  • Financial
  • Integration/Operational Excellence
  • Employees
  • Customers

Benefits include:

  • Alignment of individual and corporate objectives
  • Accountability throughout the organization
  • Culture driven by performance
  • Support of shareholder value creation

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About the Author:

Scott Baird has been president of ProcessModel for more than 15 years. His focus has been to teach others how to improve processes dramatically. He has been successful in transferring these skills to over 200 companies, including ESPN, NASA, GE, Nationwide, Cendant, SSA and many more. Specialties: Group facilitation for process improvement, process design and simulation, simulation modeling, business management and training others to see opportunities. Scott loves to teach process improvement and has often been heard to say, “Of all the things I do, training others to improve processes is my favorite.” Scott is a father of four and a grandfather of eight. He is an avid woodworker, designing and creating presentation boxes. In his spare time, he volunteers in a college preparation program.