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At Providence Health and Services (Oregon), our journey started several years ago with a different simulation package, one that was flashy, cost considerably more but ended up not working so well. Once we discovered ProcessModel, we knew we had the right package! The package itself is powerful and affordable. The inclusion of SimRunner is invaluable. Having a great software package though is only as good as the support model backing it up and ProcessModel’s customer support is top notch! They don’t waste your time with the typical Tier 1 questions we all encounter. Instead, they dive right in to understanding the problem followed by solution mode. And response time, I have never had to wait more than 10 minutes for support to contact me. For us, ProcessModel is the package we will stick with long term!
Dave Wilson, Providence Health
Never have I had such quick and professional responses! After getting the full version, the team has kept up their ongoing support in other areas that I am simulating. Just recently, the support team created a custom template to quickly update the simulation model and expand it throughout the manufacturing factory. Thank you for your continued, quick and professional support!
Patrick McManus, Daimler AG
In retrospect, there’s no telling what we would have done without the model but I would say having that focus to pursue a certain solution and having a general idea of what the results should be was invaluable throughout the process.
Joe Kohnert, Anchor, Inc.
I believe most of the options we explored through simulation we had a decent idea were positive in nature but the model was able us to help us narrow that focus into a specific solution.