Evaluation Software: On our web site, we ask for personal information from those who download and/or install our trial or evaluation software.
Methods Where We Need Information (Not Opt-In)
Order Placement: When you place an order online with us, we collect information about you, which may include your name, address, credit card information, and other information deemed necessary. This information is necessary in order for us to process and complete your order.
Product Registration: Product registration information includes the product acquired as well as your name, address, and e-mail address and telephone number. ProcessModel has always reserved the right to limit free technical support to registered users. The only way to assure that you will be entitled to free technical support for a product in the future is to register with ProcessModel. Product upgrade pricing and some special offers are only available to registered users.
Beta Test Software
ProcessModel may, at its discretion, require that all those who wish to use its pre release software (beta) to provide ProcessModel with their name and e-mail address. ProcessModel may also choose to prevent beta versions of its software from installing or running if such information is not provided to us.
Anonymous Information Collection
ProcessModel collects general usage information about visitors coming to our Web and FTP sites. This information is used to analyze visitor traffic volume and browsing patterns
Sometimes our Web and FTP servers collect this general information with the help of cookies. A cookie is a small file that a web site writes to your hard drive when you visit that site. Cookies cannot read information from your hard drive or read information from other cookies. If you turn off cookies in your Web browser, you will still be able to access and browse the ProcessModel Web and FTP sites.
Use of Personal Information
ProcessModel may use personal information that it has collected to:
- New information which is in the interest of the organization is notified from time to time. This notification includes website update notices, newsletters, information on the availability of new products, maintenance releases, beta versions of products, tutorials and so on.
- We further register licensed copies of the product in your name. your credit card information is not kept as part of your product registration.
- We would help you analyse general traffic patterns throughout our site.
- We timely upgrade the quality of our web site and do not believe in collecting information about individual users without your consent.
- We conduct surveys and gather information from you and others in order to improve our web site, our business or our products.
- We notify you of the products of the third party related to your field. We are trustworthy and confide your details and ensure you that your personal information would not be shared with third parties.
- We determine your eligibility to receive product support on evaluation versions of our software at our discretion.
- We let you know beforehand about the impending termination of the trial period of evaluation versions of our software.
ProcessModel’s use of your personal information provided to us with a product registration is as disclosed above. Unless you direct to the contrary, any of the personal information you provide with a product registration will be maintained by ProcessModel in its product registration database.
Further Information for Citizens of the European Union (EU)
The EU has adopted a privacy directive substantially regulating the privacy rights of citizens of the countries of the European Union. ProcessModel therefore provides Citizens of the EU the following information:
You must provide us with your name, credit card number, expiration date, type, and billing address. You must also provide the address to which the product is to be shipped. If you do not provide the information, then we cannot accept nor fulfill the order.
Your credit card type, number and expiration date will be maintained by ProcessModel only for a period reasonably calculated to assure that ProcessModel has received payment for its product(s). This information is not maintained in our databases thereafter.
In addition, an e-mail address and a telephone number would assist us in contacting you should there be a problem with your order.
Unless you direct to the contrary, any of the personal information you provide with your order will be maintained by ProcessModel in its product registration database.
Additional Use of Information for Citizens of the European Union
In addition to the general information provided above with respect to how ProcessModel will use your personal information, you should be aware of the following:
ProcessModel will provide your personal information to certain of its technical support subcontractors in the EU. ProcessModel will attempt to provide the information to the technical support subcontractors ProcessModel estimates you might call to assure that, should you need technical support, you will be able to receive it. ProcessModel may provide your information to more than one such subcontractor. In many cases a technical support subcontractor and a distributor may be the same company.
Your information will only be transferred to authorized distributors or subcontractors of ProcessModel, Inc., and only as necessary. ProcessModel will provide your personal information to its distributors located in the EU so that the distributors may notify you of upgrades, updates, and new products.
ProcessModel may provide a location in the EU to which you may mail your product registration information. Such product registration address may be with a subcontractor of ProcessModel. At any time it is legally permissible to transfer that information to ProcessModel in the United States, ProcessModel will do so. ProcessModel may at anytime cause such subcontractor to transfer your personal information to ProcessModel or a subsidiary of ProcessModel located in the EU.
Security of Information
ProcessModel, Inc. will take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, unauthorized alteration, destruction or other malfeasance, as dictated by any current or future agreements which may exist between the United States and the European Union.