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Trimming the Fat

The key to efficiency and success in the workplace is properly managing and allocating resources such as personnel, space, tools, inventory, etc. Sometimes “the way things are” or “the way things have always been done” are not the most effective means of producing the end result. […]

Lean Thinking Creates Flow at Dry Cleaners

By using lean thinking as a tool, most companies can systemically and holistically optimize all of their processes. They must make the main flow of operations—from start to finish— visible and comprehensible to all employees. System visibility enables us to see the waste in processes we work on every day. […]

Maintaining Your Process Improvement Efforts

Sometimes the message just doesn’t get to the people that are most important. I called a few of our customers personally and found that the majority of them did not know about all the products and services we have to help you in maintaining your process improvement efforts. Below are a series of questions that [...]

Create Arrival Patterns for an ER

In a recent process improvement project, I was required to turn 6 months of arrival patterns information from an emergency room into entries for a simulation model. This is difficult because there is variability from week to week, Mondays are different from Fridays and there is significant variation throughout the day. […]

Tasks Waiting for Input — Argh!

Out of all the business process improvement problems we deal with, tasks waiting for input are the most frustrating. The ones I’m talking about are when you have 50 insurance policies that you are trying to underwrite and each one is waiting on some information from a variety of resources. Before completion, [...]

An Activity that has a Dynamic Capacity

You would have thought that creating a dynamic capacity activity in ProcessModel simulation software would be as simple as declaring an attribute or a variable and using it as the capacity of the activity, it isn’t. There are a few reasons why this is, from what I think; the obvious reason could be that in [...]