How Easy Is It to Learn and Use?
You’re already busy or you wouldn’t have a job in process improvement! Ask specifically what capabilities have been developed to help you learn the software and become productive quickly. It isn’t more features that make it easy-to-use but the features designed to solve the problems. It is crucial that a process improvement tool be easy to learn and use for a few key reasons:
- Time and Cost Efficiency: If a tool is too difficult to use, it will require significant amounts of training and support for users to learn how to use it effectively. This can be a time-consuming and costly process, which can delay the implementation of process improvements and ultimately undermine the tool’s effectiveness.
- Increased Adoption: If a tool is user-friendly and easy to learn, it is more likely to be adopted by users and integrated into their regular workflows. This can help to ensure that the process improvements identified through the tool’s analysis are actually implemented and have a meaningful impact on the organization’s operations.
- Long-term Use: Process improvement is an ongoing effort, and a tool that is easy to learn and use will be more likely to be used consistently over the long term. This can help to ensure that the organization continues to identify and address areas for improvement, leading to ongoing gains in efficiency and quality.
A process improvement tool that is easy to learn and use is essential to the success of a process improvement effort. It allows for more efficient use of time and resources, increased adoption, and long-term use, all of which contribute to a more effective and sustainable process improvement effort.
Does It Require Training?
Training is seldom needed to perform the basics in any system. Online tutorials and comprehensive manuals make getting started a snap. The problem is that real processes are generally complex, requiring the use of combinations of features to model the process accurately. The real answer is to put your people in front of a mentor with extensive process improvement experience. Training is a minor expense in comparison with the potential benefit you will realize.
What Will It Cost for Ongoing Maintenance and Support?
There are three major types of support: Pay per incident; yearly fee; and free. Customers have reported support fees exceeding the original cost of the software. It is likely that you will want to speak to knowledgeable people that know how the software works. Understand the real costs before you buy.
How Will I Be Supported after the Sale?
Some companies outsource their tech support to foreign countries. Others hire college students’ part time to answer questions by learning on the job! Talk with the actual people that will be helping you answer your questions post sale. Get a feel for the level of expertise and willingness to assist. Find our how far they will go in helping you to solve problems.
Can It Be Deployed Quickly?
Does the product reside on the server or can it be deployed at the PC level? PC installs require less internal evaluation, approval time, IT intervention and installation time.
Will It Show Performance of Planned Systems?