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VAO Staffing Planner

The Right People, in the Right Place, at the Right Time Customer-facing organizations encounter enormous pressure to keep or grow margins while maintaining service levels.  Staffing is often a black box handled by one person that dislikes the assignment. Staff planning is difficult on so many levels. There is an easier way. ProcessModel’s new feature [...]

Trimming the Fat

The key to efficiency and success in the workplace is properly managing and allocating resources such as personnel, space, tools, inventory, etc. Sometimes “the way things are” or “the way things have always been done” are not the most effective means of producing the end result. […]

Lean Thinking Creates Flow at Dry Cleaners

By using lean thinking as a tool, most companies can systemically and holistically optimize all of their processes. They must make the main flow of operations—from start to finish— visible and comprehensible to all employees. System visibility enables us to see the waste in processes we work on every day. […]

Tasks Waiting for Input — Argh!

Out of all the business process improvement problems we deal with, tasks waiting for input are the most frustrating. The ones I’m talking about are when you have 50 insurance policies that you are trying to underwrite and each one is waiting on some information from a variety of resources. Before completion, [...]