The Right People, in the Right Place, at the Right Time Customer-facing organizations encounter enormous pressure to keep or grow margins while maintaining service levels. Staffing is often a black box handled by one person that dislikes the assignment. Staff planning is difficult on so many levels. There is an easier way. ProcessModel’s new feature [...]
Value Stream Mapping Will Slow Production, Increase Costs and Destroy your Company’s Profitability See the five process problems experienced by most companies, why they can’t be solved with Value-Stream Mapping (VSM), and how you can solve them with ease. Read on… […]
The Inbound Call Center Model Object automates the creation of complex models to represent the behavior of a call center. It uses named employees, shifts, and skill definition to simulate the behavior of an inbound call or service center. […]
Progressive companies today realize that Web-based marketing can boost sales and bring them customers. However, simply maintaining an online presence is not enough. Servicing customers well is the key. […]
The key to efficiency and success in the workplace is properly managing and allocating resources such as personnel, space, tools, inventory, etc. Sometimes “the way things are” or “the way things have always been done” are not the most effective means of producing the end result. […]
By using lean thinking as a tool, most companies can systemically and holistically optimize all of their processes. They must make the main flow of operations—from start to finish— visible and comprehensible to all employees. System visibility enables us to see the waste in processes we work on every day. […]
Although it is wonderful news when a business enjoys unprecedented explosive growth, the expansion often presents challenges. […]
Out of all the business process improvement problems we deal with, tasks waiting for input are the most frustrating. The ones I’m talking about are when you have 50 insurance policies that you are trying to underwrite and each one is waiting on some information from a variety of resources. Before completion, [...]
With budget overruns in the trillions of dollars much of our federal government has been given the mandate to “do better with less.” The words ring true, but most people have difficulty actually making changes that don’t make the problem worst. […]
The Company* is one of the nation’s leaders in the development and production of high-technology solid rocket motors for aerospace, defense, and commercial launch applications. […]