Tracking the number of times a particular resource is used for a particular activity or set of activities.
1. Create a variable used to track the statistic.
2. In the appropriate Action logic, test for the resource being used.
3. Based on the outcome of the test, increment the tracking variable accordingly.
Example: A team leader takes support calls when no other technicians are available. We want to know how many calls the team leader is taking. A variable called Lead_Calls is defined to track the number of calls the team leader takes.
TO DO: Define the variable Lead_Calls . In the resource connection for the Lead, select the Use as alternate option. Enter the Action logic as shown in the above illustration in the Answer activity.