Tracking the number of times a particular resource is used for a particular activity or set of activities.
- Create a variable used to track the statistic.
- In the appropriate Action logic, test for the resource being used.
- Based on the outcome of the test, increment the tracking variable accordingly.
Example: A team leader takes support calls when no other technicians are available. We want to know how many calls the team leader is taking. A variable called Lead_Calls is defined to track the number of calls the team leader takes.
TO DO: Define the variable Lead_Calls . In the resource connection for the Lead, select the Use as alternate option. Enter the Action logic as shown in the above illustration in the Answer activity.