When Will You Need This? When you need to route entities based on a user defined or system related condition, or multiple conditions. Model Object The following model object can be found in the model objects directory: Routings \ Simple Conditional Routes. Ease of Use: Easy Ease of Modification: Easy How to Use the Model [...]
When Will You Need This? If you have a need to route entities by percentage that changes based on the entity name. Model Object The following model object can be found in the model objects directory: Routings \ Routing with Percentages Based on Name. Ease of Use: Easy Ease of Modification: Easy How to Use [...]
When Will You Need This? When you need to select the next available location in a round robin fashion, based on the last activity used and which location is currently available. Model Object The following model object can be found in the model objects directory: Routings \ Round Robin Alternates. Ease of Use: Easy Ease [...]
When Will You Need This? When you have entities that can go to several different processes depending on the process availability. Model Object The following model object can be found in the model objects directory: Routings \ Alternate Routing Based on Process Availability. Ease of Use: Easy Ease of Modification: Easy How to Use the [...]
When Will You Need This? When you want entities to exit a location, or route to a different location, if entities wait longer than a value you set. This replaces a Renege route when resources are required but may not always be available at the location of the renege. Model Object The following model object [...]
When Will You Need This? When all activities must be completed, but can be completed in any order. Model Object The following model object can be found in the model objects directory: Routings \ Go Through All Activities. Ease of Use: Easy Ease of Modification: Moderate How to Use the Model Object 1. Open Your [...]
When Will You Need This? When you have a need to find the location with the shortest line of entities waiting to be processed. Model Object The following model object can be found in the model objects directory: Routings \ Find the Shortest Line. Ease of Use: Easy Ease of Modification: Easy How to Use [...]
When Will You Need This? When you are in a situation where you would like an entity to go-to the shortest queue available out of multiple routes/queues, and in case all queues are equal randomize what route the entity takes. Model Object The following model object can be found in the model objects directory: Routings [...]
When Will You Need This? When you need to represent the number of times it takes to reach a customer and the delay time when the customer is not available. Model Object The following model object can be found in the model objects directory: Call Center \ Outbound Calling Loop. How to Use the Model [...]