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Process Improvement for Healthcare with Simulation

From the patients standpoint Process improvement may seem like a myth in healthcare. Every person I have met has stories about inefficiencies in the hospital. So bad are the problems that the affordable healthcare requires certain levels of performance for full reimbursement. Many hospitals are scrambling to meet requirements of “Door to Doc” or “Doc to Admit” because they are not even close.

Change to the healthcare environment is difficult because of the many interrelated elements. Changes are made and often no improvement is observed or it gets worst. Simulation provides a comprehensive method to experiment with  interrelationships arising from the following:

HDR is known for beautiful, innovative hospital designs.

HDR is known for beautiful, innovative hospital designs.

  • Patient arrival times and volumes
  • Types of patients
  • Schedules for resources
  • Resource quantities (doctors, LPN, clerical, etc.)
  • Shared resources (lab, radiology, etc.)
  • Availability of services
  • Process steps/changes
  • Parallel processing
  • Dedication of rooms to specific services

One innovative architectural firm has been using simulation to scientifically show the effects of proposed improvements. They can show clients why changes will work before a dime is spent changing the real system. This firm gains the trust of the client by demonstrating how to improve processes, which leads to larger, comprehensive changes and eventually to entire new facilities.

About the Author:

Scott Baird has been president of ProcessModel for more than 15 years. His focus has been to teach others how to improve processes dramatically. He has been successful in transferring these skills to over 200 companies, including ESPN, NASA, GE, Nationwide, Cendant, SSA and many more. Specialties: Group facilitation for process improvement, process design and simulation, simulation modeling, business management and training others to see opportunities. Scott loves to teach process improvement and has often been heard to say, “Of all the things I do, training others to improve processes is my favorite.” Scott is a father of four and a grandfather of eight. He is an avid woodworker, designing and creating presentation boxes. In his spare time, he volunteers in a college preparation program.

One Comment

  1. Vanessa Wallace December 13, 2014 at 9:37 AM - Reply

    Great videos, Scott! … Thanks for this wonderful series of videos in vemeo.

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