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Emergency Department Triage

Process Simulation Model Object

Process simulation of an emergency department is a low cost method of experimenting in the computer prior implementation in real life. One of the challenges of any simulation is proper design of the model and of the alternatives. The emergency department model objects are a series of pre-defined segments of models which can be interchanged to test the effect of modifications with regards to length of stay (LOS), cost, staffing, etc. These model objects help you to model above your present capability and develop skills that otherwise might take years to acquire.

The Triage Model Object (TMO) is one of the interchangeable process simulation model segments. The TMO contains pre-registration, triage and the waiting room. Patients are prioritized according to acuity level. The TMO gives the option of fast track prioritization as well as more acute patient prioritization. The modeler simply connects from the arrivals model object to the TMO and from the TMO to one of the treatment model objects. One routing connection into the TMO and another routing out is all that is needed. All of the “Heavy Lifting” has been done. The data collection has even been designed for door to bed placement, waiting time by acuity level, waiting time for fast track, LWOBS waiting, etc. The model construction is simple but the underlying code handles difficult problems you might find challenging without extra modeling time.

Process simulation triage model object.

Process simulation triage model object.

The TMO simplifies the simulation model building process by providing simple menu driven changes (scenario dialog) to adjust many operating characteristics of this model segment.

Scenarios included in the triage process simulation model object.

Scenarios included in the triage process simulation model object.

About the Author:

Scott Baird has been president of ProcessModel for more than 15 years. His focus has been to teach others how to improve processes dramatically. He has been successful in transferring these skills to over 200 companies, including ESPN, NASA, GE, Nationwide, Cendant, SSA and many more. Specialties: Group facilitation for process improvement, process design and simulation, simulation modeling, business management and training others to see opportunities. Scott loves to teach process improvement and has often been heard to say, “Of all the things I do, training others to improve processes is my favorite.” Scott is a father of four and a grandfather of eight. He is an avid woodworker, designing and creating presentation boxes. In his spare time, he volunteers in a college preparation program.

One Comment

  1. Stuart Fox December 13, 2014 at 6:40 PM - Reply

    ProcessModel has been used Bentley college for about 8 years, in an MBA course of the Business School and upgrade courses of processes simulation.

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