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Self Teaching Guide

Getting Started The self-teaching guide is designed to walk you through a series of interesting lessons and exercises to help...

What are Smart Stats?

Smart Stats replace the output report in ProcessModel. The following video provides an overview of the capabilities of Smart Stats....

How can ProcessModel help me Improve Processes?

Understand the Current Process Building a model forces you to ask questions and tie together information not previously understood. In...

What are the main elements used to build models?

Elements used in model building Entities Entities are the items being processed: calls, bug fixes, people, paperwork, electronic records, repair...

What Information is Needed for Simulation

Almost all models require the same basic information. The information below is an outline to help you know what to...

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