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Healthcare Success Stories
Premier — Premier optimizes the process for transcription, processing and delivery of prescription medications.
Veteran's Administration — Consulting firm, Dynamics Research, identifies inefficiencies in the billing and collections process for the VA's new customer accounts center. |
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Technology/IT Success Stories
Owens Corning — Information Systems team uses ProcessModel to work out glitches in the system design process.
Imation — ProcessModel enables consulting team to tailor technology solutions to customer's unique needs and achieve buy-in.
Federal Aviation Administration — FAA saves millions in hardware and software purchases by understanding exact operational needs for concurrent users. |
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Financial Services/Document Flow Success Stories
GE Capital — Six Sigma project restructures team and reduces turnaround time by 58% in credit approval process.
Fannie Mae — Fannie Mae defines a new level in efficiency for their entire industry.
Thiokol — ProcessModel helps Thiokol streamline their processes for obtaining patents on intellectual property, saving millions on potential lost revenue.
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Manufacturing Success Stories
Custom Windows — Using ProcessModel in their Lean initiative, Custom Windows increases throughput by 23% saving $700,000 and 2,000 square feet of floor space.
CMI — Heavy machinery manufacturer saves $1.5 million in a single project.
Becton Dickinson — Medical device manufacturer uses ProcessModel to increase production by 14% and avoids $1 million in capital spending.
Kodak — Management and workers in Rochester, NY uses ProcessModel to see the whole picture of how manufacturing systems really work.
Wyman-Gordon Casting — Wyman Gordon uses process simulation to reduce work in process and figure out how to meet an increasingly complex order schedule.
Steelcase — Office furniture manufacturer optimizes kanban reorder levels, reduces floor space requirements and saves more than $100,000 per facility.
Hangers — Hangers uses process simulation to simulate efficiency of central dry cleaning plant and achieves an increase of 10,000 garment throughput without incurring overtime. |
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Customer Service/Call Center Success Stories
Galileo International — Galileo uses ProcessModel to analyze various 'what-is' scenarios and streamline sales force automation (SFA) and customer relationship management (CRM) implementation.
KPMG — KPMG maximizes their internal Consulting Support Center through process simulations.
Steelcase — Steelcase uses ProcessModel for value stream analysis and reduces the cost of their dealer network by $133 million.
ecFirst.com — ecFirst.com optimizes their call center operations to support e-commerce and reduces abandon rates from 15% to 4%. |
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Supply Chain/Logistics Success Stories
Andersen AFB — ProcessModel helps increase throughput of refueling systems even while 50% of the refueling hydrants are inoperative.
Qwest — Consulting firm, Systems View, helps Qwest (formerly US West) apply lean principles to the installation and repair of residential phone lines and internet access.
US Air Force — PricewaterhouseCoopers and USAF team up to ensure efficiency in the process for conducting routine maintenance on operational aircraft.
Canada Post — Canada Post save $2 million per year with optimized mail sorting operations at their Hamilton mail processing facility. |
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Sales and Marketing Success Stories
3M Corporation — Find out how 3M used ProcessModel to reflect huge savings in its sales process. |
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