I used ProcessModel to help out operations staff in the contact center. Our people were originally thinking they would have to hire and train an additional 500 CSR's. The modeling pointed out were the real problems were and how to re-engineer the process with the addition of only 125 CSR's. That is a $14 MM saving.
Michael B. - Vangent
We are using ProcessModel for modeling the order management process. The tool enables us to model current processes, looking at the resource utilization and the overall process. By removing the manual process we could project how to free up resources, to allow them to participate in revenue generating sales activities. The model was crucial in our project planning and process redesign efforts.