ProcessModel Returns Policy

ProcessModel, Inc. will accept returns in accordance with the following guidlines.

Software Purchases

ProcessModel, Inc. guarentees that you will be satisified with the result you receive from using our software. If you are unhappy with the software, you may return it to us for a refund of the purchase price of the software within one year of the date of purchase. In order to receive a refund, you must have attended ProcessModel Basics I training. ProcessModel will only refund the cost of the software and will not refund the cost of the training or any associate travel expenses. A 15% restocking fee will be assessed for returned product.

Academic Purchases

ProcessModel, Inc. does not accept returns from academic instituions or students for the materials purchased. Should and error have occurred in processing your order, ProcessModel will, at its own expense, ship you the correct materials.

University bookstores may not return unused materials. University bookstores may exhange older software purchased from ProcessModel, Inc. with the current release.

Training and Consulting Purchases

Onsite training fees are for services rendered at the time training is provided. ProcessModel, Inc. will not refund onsite training fees after the training has been completed. ProcessModel, Inc. further stipulates that it will not refund any travel or other expenses associated with training attendance.

Purchases of Training Vouchers are not refundable. Vouchers may be used for the selected course and training level within one year of the purchase of the voucher. Training Vouchers are applicable to the cost of training fees only. Any travel associated with the training is the responsiblity of the voucher holder.

Fees for process improvement skills certification testing will not be refunded. Should you fail to successfully pass the test to be certified, you will need pay the fees once more in order take the test.

Consulting fees will not be refunded.

Manual and Book Purchases

Manuals must be returned to ProcessModel, Inc. in sellable condition in order to receive a refund of the purchase price. Manuals that have been damaged by the user of during shipping will not be eligible for refund.

Other Purchases

ProcessModel, Inc. will use its discretion in determining the validity of return claims for other purchases. ProcessModel, Inc. reserves the right to place reasonable conditions on returned product. Outdated materials cannot be returned.